Refund policy

Return & Refund Policy

At [Your Store Name], we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • Your order is incomplete or missing an item.

  • The product is significantly different from the description or images shown on our website.

To be eligible for a return, the product must be unused and returned in its original condition, packaging, and accessories where applicable.

2. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, damaged, or altered by the customer.

  • Products returned without their original packaging or accessories.

  • Products damaged due to improper use, negligence, or normal wear and tear.

  • Items returned after the 7-day return period.

3. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A short description of the issue

We may request additional photos or a video to verify the issue.

4. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete when delivered, we will cover the applicable return shipping cost.

For returns requested for reasons other than a product defect, incorrect item, or delivery damage, return shipping may be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, customers may be required to provide accurate bank account or digital payment details for the refund.

Refund processing time may vary depending on the payment method and financial institution.

6. Exchange

If you receive a defective, damaged, or incorrect product, we may offer a replacement/exchange where the same product is available.

If the replacement is unavailable, we may offer a refund or another suitable resolution.

7. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return procedure after receiving the order.

8. How to Request a Return

To request a return or refund, contact our customer support with:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

9. Important Note

We reserve the right to inspect returned products before approving a return, replacement, or refund.

Nothing in this policy is intended to limit any rights available to consumers under applicable laws and regulations.

Contact Us

For return and refund requests, please contact us through the contact information provided on our website.

Store Name: [Khareedo Mall]
Email: [um0948993@gmail.com]
Phone/WhatsApp: [03361098405]
Business Address: [Pakistan]